How we evaluate pro matches

HomeAnswer is built around a simple homeowner promise: when you ask to be connected, your request should go to one relevant match, not a pile of companies racing to call you.

Our matching principles

  • Match the right trade to the actual problem.
  • Respect the homeowner's consent and contact preferences.
  • Favor exclusive connections over shared call lists.
  • Keep the pro accountable for licensing, insurance, pricing, warranty, and workmanship.

What makes a good fit

A good match depends on service category, geography, availability, project type, urgency, and whether the pro handles that exact kind of job. A roof leak, breaker issue, appliance repair, wildlife entry point, and shower conversion should not be treated as interchangeable leads.

What homeowners should still verify

HomeAnswer is an information and referral service. Independent pros are responsible for their own work. Before hiring, ask for the items that matter for your state, city, and project.

Business basics

Legal business name, local presence, clear contact info, and a written estimate.

Licensing

License status where required, trade-specific credentials, and permit responsibility.

Insurance

General liability, workers' compensation when applicable, and who is covered on site.

Scope

Materials, labor, cleanup, disposal, exclusions, change orders, and warranty terms.

Coverage varies by project

Availability can vary by service, location, season, and project type. The important homeowner disclosure is the model: HomeAnswer may be compensated when you choose to be connected, and the connection is for your specific request.